{"id":4190,"date":"2026-10-15T21:34:14","date_gmt":"2026-10-15T19:34:14","guid":{"rendered":"https:\/\/yivo.pl\/sklep\/reklamacje-mt\/"},"modified":"2026-10-15T21:34:14","modified_gmt":"2026-10-15T19:34:14","slug":"reklamacje-mt","status":"publish","type":"page","link":"https:\/\/yivo.pl\/mt\/reklamacje\/","title":{"rendered":"Ilment statutorju \u2013 o\u0121\u0121etti mhux konformi mal-kuntratt"},"content":{"rendered":"<div data-yivo-no-translate=\"\" data-statutory-claims=\"mt\">\n<div class=\"privacy-hero\">\n<div class=\"container\">\n<p class=\"eyebrow\">Ilment statutorju<\/p>\n<h1>Ilment statutorju \u2013 o\u0121\u0121etti mhux konformi mal-kuntratt<\/h1>\n<p class=\"privacy-lead\">Id-drittijiet statutorji kontra l-bejjieg\u0127 huma indipendenti mill-garanzija kummer\u010bjali u mill-programm SureFit 365\u2122.<\/p>\n<p>YIVO-U-01 \u00b7 v1.0 \u00b7 15.10.2026<\/p>\n<p class=\"document-actions\"><a href=\"\/wsparcie\/dokumenty\/reklamacje\/v1.0\/YIVO-U-01_mt.pdf\" download>Ni\u017c\u017cel il-PDF<\/a> \u00b7 <a href=\"\/wsparcie\/dokumenty\/reklamacje\/v1.0\/YIVO-U-01_24-languages-r2.pdf\" download>PDF b&#x27;24 lingwa<\/a><\/p>\n<nav class=\"claims-languages\" aria-label=\"Language\"><a href=\"\/reklamacje\/\" hreflang=\"pl\" lang=\"pl\">Polski<\/a> <a href=\"\/en\/reklamacje\/\" hreflang=\"en\" lang=\"en\">English<\/a> <a href=\"\/de\/reklamacje\/\" hreflang=\"de\" lang=\"de\">Deutsch<\/a> <a href=\"\/cs\/reklamacje\/\" hreflang=\"cs\" lang=\"cs\">\u010ce\u0161tina<\/a> <a href=\"\/sk\/reklamacje\/\" hreflang=\"sk\" lang=\"sk\">Sloven\u010dina<\/a> <a href=\"\/hu\/reklamacje\/\" hreflang=\"hu\" lang=\"hu\">Magyar<\/a> <a href=\"\/fr\/reklamacje\/\" hreflang=\"fr\" lang=\"fr\">Fran\u00e7ais<\/a> <a href=\"\/it\/reklamacje\/\" hreflang=\"it\" lang=\"it\">Italiano<\/a> <a href=\"\/es\/reklamacje\/\" hreflang=\"es\" lang=\"es\">Espa\u00f1ol<\/a> <a href=\"\/nl\/reklamacje\/\" hreflang=\"nl\" lang=\"nl\">Nederlands<\/a> <a href=\"\/bg\/reklamacje\/\" hreflang=\"bg\" lang=\"bg\">\u0411\u044a\u043b\u0433\u0430\u0440\u0441\u043a\u0438<\/a> <a href=\"\/hr\/reklamacje\/\" hreflang=\"hr\" lang=\"hr\">Hrvatski<\/a> <a href=\"\/da\/reklamacje\/\" hreflang=\"da\" lang=\"da\">Dansk<\/a> <a href=\"\/et\/reklamacje\/\" hreflang=\"et\" lang=\"et\">Eesti<\/a> <a href=\"\/fi\/reklamacje\/\" hreflang=\"fi\" lang=\"fi\">Suomi<\/a> <a href=\"\/el\/reklamacje\/\" hreflang=\"el\" lang=\"el\">\u0395\u03bb\u03bb\u03b7\u03bd\u03b9\u03ba\u03ac<\/a> <a href=\"\/ga\/reklamacje\/\" hreflang=\"ga\" lang=\"ga\">Gaeilge<\/a> <a href=\"\/lt\/reklamacje\/\" hreflang=\"lt\" lang=\"lt\">Lietuvi\u0173<\/a> <a href=\"\/lv\/reklamacje\/\" hreflang=\"lv\" lang=\"lv\">Latvie\u0161u<\/a> <a href=\"\/mt\/reklamacje\/\" hreflang=\"mt\" lang=\"mt\" aria-current=\"page\">Malti<\/a> <a href=\"\/pt\/reklamacje\/\" hreflang=\"pt\" lang=\"pt\">Portugu\u00eas<\/a> <a href=\"\/ro\/reklamacje\/\" hreflang=\"ro\" lang=\"ro\">Rom\u00e2n\u0103<\/a> <a href=\"\/sl\/reklamacje\/\" hreflang=\"sl\" lang=\"sl\">Sloven\u0161\u010dina<\/a> <a href=\"\/sv\/reklamacje\/\" hreflang=\"sv\" lang=\"sv\">Svenska<\/a><\/nav>\n<\/div>\n<\/div>\n<div class=\"container\">\n<article class=\"claims-content\">\n<section id=\"claims-1\">\n<h2>1. Il-bejjieg\u0127 u l-kuntatt<\/h2>\n<p>G\u0127al xiri minn YIVO, il-bejjieg\u0127 u r-ri\u010bevitur tal-ilment huwa YIVO Sebastian Zaj\u0105c, ul. Zofii Na\u0142kowskiej 16E, 41-700 Ruda \u015al\u0105ska, il-Polonja. NIP: 642-315-75-74; REGON: 383257067. Email: reklamacje@yivo.pl. L-istess indirizz jintu\u017ca g\u0127all-korrispondenza u g\u0127ar-ritorn tal-o\u0121\u0121etti kkon\u010bernati. Jekk xtrajt ming\u0127and bejjieg\u0127 ie\u0127or, indirizza t-talba statutorja lilu.<\/p>\n<\/section>\n<section id=\"claims-2\">\n<h2>2. Min hu protett<\/h2>\n<p>Niddeskrivu l-protezzjoni tal-konsumatur g\u0127al kuntratti konklu\u017ci mill-1 ta&#x27; Jannar 2023. Il-Kapitolu 5a tal-Att Pollakk dwar id-Drittijiet tal-Konsumatur ikopri wkoll persuna fi\u017cika li tixtri b&#x27;rabta ma&#x27; negozju meta x-xiri mhuwiex ta&#x27; natura professjonali g\u0127aliha, evalwat partikolarment b&#x27;referenza g\u0127a\u010b-CEIDG (Artikolu 7aa). Fattura wa\u0127edha ma tne\u0127\u0127ix il-protezzjoni; dikjarazzjoni waqt ix-xiri mhijiex kundizzjoni tag\u0127ha. Kuntratti pre\u010bedenti u xiri kummer\u010bjali ie\u0127or huma rregolati mid-dispo\u017cizzjonijiet applikabbli g\u0127alihom; ma neskludux dawk id-drittijiet.<\/p>\n<\/section>\n<section id=\"claims-3\">\n<h2>3. Rappurtar ta&#x27; problema<\/h2>\n<p>Tista&#x27; tirrapporta bl-email, bil-posta fl-indirizz ta&#x27; hawn fuq jew permezz tal-kanal xieraq tas-suq online; forom o\u0127ra permessi mil-li\u0121i huma a\u010b\u010bettati wkoll. Iddeskrivi l-o\u0121\u0121ett, il-problema, meta dehret, ir-rimedju mitlub u d-dettalji biex inwie\u0121bu u nidentifikaw ix-xiri. Numru tal-ordni, ritratti u prova tax-xiri jg\u0127inu, i\u017cda formola, ritratti, ippakkjar ori\u0121inali jew ir\u010bevuta fuq karta mhumiex kundizzjonijiet biex ji\u0121i a\u010b\u010bettat ilment. Ix-xiri jista&#x27; ji\u0121i ppruvat b&#x27;evidenza o\u0127ra.<\/p>\n<\/section>\n<section id=\"claims-4\">\n<h2>4. Ambitu u tul<\/h2>\n<p>A\u0127na responsabbli g\u0127al nuqqas ta&#x27; konformit\u00e0 e\u017cistenti fil-kunsinna u li jidher fi \u017cmien sentejn; \u0127ajja utli itwal iddikjarata titqies kif tipprovdi l-li\u0121i. Matul dawk is-sentejn, in-nuqqas huwa pre\u017cunt li e\u017cista fil-kunsinna sakemm ma ji\u0121ix ippruvat mod ie\u0127or jew dan ikun inkompatibbli man-natura tal-o\u0121\u0121ett jew tan-nuqqas. \u0126abi frawdolenti jipprevjeni invokazzjoni tal-iskadenza ta&#x27; dak il-perjodu. G\u0127al o\u0121\u0121etti b&#x27;elementi di\u0121itali, jibqg\u0127u l-obbligi statutorji ta&#x27; a\u0121\u0121ornament u l-protezzjoni ta&#x27; provvisti kontinwi. Dan il-perjodu mhuwiex il-perjodu ta&#x27; preskrizzjoni tat-talba.<\/p>\n<\/section>\n<section id=\"claims-5\">\n<h2>5. Tiswija jew sostituzzjoni<\/h2>\n<p>Ix-xerrej jista&#x27; jag\u0127\u017cel tiswija jew sostituzzjoni. Il-bejjieg\u0127 jista&#x27; ju\u017ca r-rimedju l-ie\u0127or jekk dak mag\u0127\u017cul ikun impossibbli jew sproporzjonatament g\u0127ali; jekk it-tnejn huma impossibbli jew sproporzjonatament g\u0127aljin, jista&#x27; jirrifjuta li j\u0121ib l-o\u0121\u0121etti f&#x27;konformit\u00e0 ming\u0127ajr ma jne\u0127\u0127i r-rimedji ulterjuri tax-xerrej. It-tiswija jew is-sostituzzjoni g\u0127andha ssir fi \u017cmien ra\u0121onevoli min-notifika, ming\u0127ajr inkonvenjent e\u010b\u010bessiv, b&#x27;kunsiderazzjoni g\u0127all-o\u0121\u0121ett u l-g\u0127an tax-xiri.<\/p>\n<\/section>\n<section id=\"claims-6\">\n<h2>6. Tnaqqis fil-prezz jew terminazzjoni<\/h2>\n<p>Tnaqqis proporzjonat fil-prezz jew terminazzjoni tal-kuntratt huma disponibbli meta l-bejjieg\u0127 irrifjuta jew naqas milli j\u0121ib l-o\u0121\u0121etti f&#x27;konformit\u00e0, in-nuqqas jibqa&#x27; wara tentattiv, huwa serju bi\u017c\u017cejjed biex ji\u0121\u0121ustifika dawn ir-rimedji minnufih, jew ikun \u010bar li l-konformit\u00e0 mhux se ti\u0121i restawrata fi \u017cmien ra\u0121onevoli jew ming\u0127ajr inkonvenjent e\u010b\u010bessiv. It-terminazzjoni mhijiex disponibbli g\u0127al nuqqas insinifikanti; is-sinifikat huwa pre\u017cunt. G\u0127al parti minn ordni, l-Artikolu 43e(5) jiddetermina l-ambitu tat-terminazzjoni.<\/p>\n<\/section>\n<section id=\"claims-7\">\n<h2>7. Twe\u0121iba g\u0127all-ilment<\/h2>\n<p>Konsumatur jir\u010bievi twe\u0121iba fuq karta jew mezz durabbli ie\u0127or, b\u0127all-email, fi \u017cmien 14-il jum minn meta jasal l-ilment, ikkalkulat skont ir-regoli legali dwar it-termini. Nuqqas ta&#x27; twe\u0121iba jfisser a\u010b\u010bettazzjoni tal-ilment (Artikolu 7a). I\u017c-\u017cmien jibda minn meta tasal in-notifika, mhux biss mir-ritorn tal-o\u0121\u0121etti; dan mhuwiex terminu awtomatiku g\u0127at-tlestija tat-tiswija. Inwie\u0121bu ming\u0127ajr dewmien mhux \u0121ustifikat lil xerrej tan-negozju protett bl-Artikolu 7aa; dik id-dispo\u017cizzjoni wa\u0127edha ma testendix g\u0127alih l-effett tas-silenzju ta\u0127t l-Artikolu 7a. Nag\u0127tu ra\u0121unijiet g\u0127al rifjut.<\/p>\n<\/section>\n<section id=\"claims-8\">\n<h2>8. \u0120bir u spejje\u017c<\/h2>\n<p>Ix-xerrej jag\u0127mel l-o\u0121\u0121etti disponibbli u l-bejjieg\u0127 ji\u0121borhom bi spejje\u017c tieg\u0127u. Il-bejjieg\u0127 i\u0127allas l-ispejje\u017c tat-tiswija jew tas-sostituzzjoni, inklu\u017ci posta, trasport, xog\u0127ol u materjali, u t-tne\u0127\u0127ija u l-installazzjoni mill-\u0121did me\u0127tie\u0121a ta&#x27; o\u0121\u0121etti installati qabel. Ir-ritorn wara terminazzjoni min\u0127abba nuqqas ta&#x27; konformit\u00e0 huwa bi spejje\u017c tal-bejjieg\u0127. Jekk jog\u0127\u0121bok ftiehem mag\u0127na fuq \u0121bir sigur; dan mhuwiex kundizzjoni tad-drittijiet statutorji. Rifjut wa\u0127du ma ji\u0121\u0121ustifikax \u0127las awtomatiku mix-xerrej g\u0127at-trasport jew g\u0127al valutazzjoni esperta. Ma jintalabx \u0127las g\u0127all-u\u017cu normali ta&#x27; o\u0121\u0121etti li wara jinbidlu.<\/p>\n<\/section>\n<section id=\"claims-9\">\n<h2>9. Rifu\u017cjonijiet u talbiet o\u0127ra<\/h2>\n<p>G\u0127al tnaqqis fil-prezz, in\u0127allsu lura l-ammont dovut ming\u0127ajr dewmien, mhux aktar tard minn 14-il jum minn meta tasal id-dikjarazzjoni. G\u0127at-terminazzjoni, in\u0127allsu lura l-prezz ming\u0127ajr dewmien, mhux aktar tard minn 14-il jum minn meta jaslu l-o\u0121\u0121etti jew prova tar-ritorn tag\u0127hom. Jintu\u017ca l-istess metodu ta&#x27; \u0127las sakemm ix-xerrej ma jaqbilx espressament ma&#x27; ie\u0127or ming\u0127ajr spi\u017ca. Konsumatur jista&#x27; j\u017comm il-\u0127las sakemm jitwettqu l-obbligi tal-Artikoli 43d u 43e. Jibqg\u0127u disponibbli t-talbiet statutorji g\u0127al danni.<\/p>\n<\/section>\n<section id=\"claims-10\">\n<h2>10. Garanzija kummer\u010bjali u SureFit 365\u2122<\/h2>\n<p>Ix-xerrej jag\u0127\u017cel il-ba\u017ci tal-ilment. M&#x27;hemmx obbligu li l-garanzija tintu\u017ca l-ewwel; rifjut ta\u0127t ba\u017ci wa\u0127da ma jne\u0127\u0127ix id-drittijiet ta\u0127t l-o\u0127ra. Il-garanzija kummer\u010bjali u SureFit 365\u2122 g\u0127andhom dokumenti separati u jibqg\u0127u mhux mibdula. Il-limitazzjonijiet, il-perjodi u l-e\u010b\u010bezzjonijiet tag\u0127hom g\u0127ar-ritorni ma jillimitawx il-protezzjoni statutorja obbligatorja.<\/p>\n<\/section>\n<section id=\"claims-11\">\n<h2>11. Xiri transkonfinali u infurzar tad-drittijiet<\/h2>\n<p>Dan id-dokument ma jimponix g\u0127a\u017cla ta&#x27; li\u0121i jew qorti. Ma jillimitax il-protezzjoni obbligatorja ta\u0127t il-li\u0121i applikabbli, partikolarment il-li\u0121i tar-residenza abitwali tal-konsumatur fis-sitwazzjonijiet koperti mill-Artikolu 6 tar-Regolament Ruma I. Japplikaw ukoll perjodi itwal ta&#x27; protezzjoni dovuti, inklu\u017c wara tiswija. Il-ver\u017cjonijiet lingwisti\u010bi kollha jesprimu l-istess kundizzjonijiet. Tista&#x27; tipprovdi spjegazzjonijiet o\u0127ra; dan mhuwiex kundizzjoni biex tmur il-qorti. Il-konsumaturi jistg\u0127u jfittxu g\u0127ajnuna ming\u0127and ombudsman tal-konsumatur, i\u010b-\u010aentru Ewropew tal-Konsumatur rilevanti jew pro\u010bedura disponibbli barra mill-qorti kif tipprovdi l-li\u0121i.<\/p>\n<\/section>\n<p class=\"claims-basis\">Ba\u017ci legali: l-Att Pollakk dwar id-Drittijiet tal-Konsumatur tat-30 ta&#x27; Mejju 2014, partikolarment l-Artikoli 7, 7a, 7aa u 43a\u201343g (test konsolidat: Dz.U. 2026 punt 1244), dispo\u017cizzjonijiet applikabbli tal-Kodi\u010bi \u010aivili u l-Artikolu 6 tar-Regolament (KE) Nru 593\/2008 (Ruma I). Data editorjali: 15.10.2026.<\/p>\n<p><a href=\"https:\/\/eli.gov.pl\/eli\/DU\/2026\/1244\/ogl\">ELI \u2014 Dz.U. 2026, 1244<\/a> \u00b7 <a href=\"https:\/\/prawakonsumenta.uokik.gov.pl\/reklamacja\/niezgodnosc\/\">UOKiK<\/a> \u00b7 <a href=\"https:\/\/eur-lex.europa.eu\/legal-content\/EN\/TXT\/?uri=CELEX:32008R0593\">Rome I \u2014 EUR-Lex<\/a><\/p>\n<\/article>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Ilment statutorju Ilment statutorju \u2013 o\u0121\u0121etti mhux konformi mal-kuntratt Id-drittijiet statutorji kontra l-bejjieg\u0127 huma indipendenti mill-garanzija kummer\u010bjali u mill-programm SureFit 365\u2122. YIVO-U-01 \u00b7 v1.0 \u00b7 15.10.2026 Ni\u017c\u017cel il-PDF \u00b7 PDF b&#x27;24 lingwa Polski English Deutsch \u010ce\u0161tina Sloven\u010dina Magyar Fran\u00e7ais Italiano Espa\u00f1ol Nederlands \u0411\u044a\u043b\u0433\u0430\u0440\u0441\u043a\u0438 Hrvatski Dansk Eesti Suomi \u0395\u03bb\u03bb\u03b7\u03bd\u03b9\u03ba\u03ac Gaeilge Lietuvi\u0173 Latvie\u0161u Malti Portugu\u00eas Rom\u00e2n\u0103 Sloven\u0161\u010dina [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-4190","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/yivo.pl\/sklep\/wp-json\/wp\/v2\/pages\/4190","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yivo.pl\/sklep\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yivo.pl\/sklep\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/yivo.pl\/sklep\/wp-json\/wp\/v2\/comments?post=4190"}],"version-history":[{"count":0,"href":"https:\/\/yivo.pl\/sklep\/wp-json\/wp\/v2\/pages\/4190\/revisions"}],"wp:attachment":[{"href":"https:\/\/yivo.pl\/sklep\/wp-json\/wp\/v2\/media?parent=4190"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}